It adds a one-question survey to your Shopify checkout's Thank you page - the screen every customer sees right after paying. You pick the question (or start from a template); their answer is saved against that order, and you see the results in a dashboard.
Timing. An email survey gets opened by a fraction of buyers, days after the purchase. The Thank you page is seen by every paying customer, immediately, while the reason they bought is still fresh - that's the whole reason response rates are higher this way.
No. The survey loads as part of Shopify's own checkout extension system, which is built to keep checkout fast - it doesn't add a redirect or an extra page.
No. You add the thankSnap block once, in Settings → Checkout → Customize checkout - a visual editor, not code. See the "How it works" section on the home page for the exact steps.
Single choice, multiple choice, open text, rating, and yes/no. Use one of the built-in templates to start, or write your own question and options from scratch.
Every customer who reaches the Thank you page will see it, as long as your current plan hasn't reached its monthly order limit (see pricing below) - if it has, the survey simply stops showing until the next month or an upgrade, nothing else in the app is affected.
The survey stops appearing on the Thank you page until either the next calendar month starts or you upgrade - everything else (your dashboard, past responses, settings) keeps working normally.
Yes - every plan includes CSV export, one row per order and one column per question, so you can analyze it however you like outside the app.
Yes, at any time. Past responses stay linked to the question they answered; editing the question going forward doesn't change what's already been recorded.
Access tokens are encrypted at rest, every database table has row-level security enabled, and all webhook traffic is signature-verified. See the privacy policy for the full picture of what's collected and how it's protected.
Their survey answer and the order it's attached to - never their name, email, or phone number. Full detail is in the privacy policy.
Billing is handled by Shopify directly - use the "Manage plan" button on the app's Billing page at any time to switch tiers or cancel.